General & press queries
To make a complaint
Or, if you're not satisfied with our response you can email the Financial Ombudsman here.
For all other help
Queries about your policy
Pluto on Facebook Messenger
We built our Messenger chatbot to make it quick and simple to do stuff like viewing your policy and checking what you’re covered for claims. To access the chatbot, search your emails for “Confirmation of your Pluto travel cover” to get your personal link.
I need to make a claim
The quickest and easiest way is through our Messenger chatbot (see more above), or if you prefer, you can always email us a brief description of what happened to:
I've already made a claim
Our claims partner will always provide you updates directly, but if you want to get in touch with them, you can email at:
Or, you can call them directly: +44 (0) 1242 218 921 (Monday to Friday 9am to 5.30pm). Make sure to give them your Pluto policy number when you get in touch.
For emergency help
Call our 24/7 assistant provider free on: + (1) 416 642 7303
Or, direct local number (Canada): + (1) 866 288 7730